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Shipping Policy

This Shipping Policy applies to all orders placed through our online store. By placing an order with us, you agree to the terms and conditions outlined below.

Order Processing

  • All invitations are custom-made. Production begins only after the final digital design has been approved by the customer.

  • Standard production time is 7 business days following design approval.

  • Orders are not processed, produced, or shipped on weekends or Canadian/US public holidays.

Shipping Timeframes

  • Once production is completed, orders are shipped within 2–5 business days.

  • Customers will receive a shipping confirmation email including tracking details once the package has been dispatched.

  • Delivery times are estimates and may vary depending on the courier service, shipping destination, and any unforeseen delays beyond our control

Shipping Methods & Costs

  • All orders are shipped via UPS or FedEx.

  • A flat shipping fee of $25 USD applies to each order.

  • Shipping fees are non-refundable under any circumstances.

Shipping Regions

  • We currently ship to Canada and the United States only.

  • At this time, we do not offer international shipping outside these regions.

Delays and Liability

 

  • While we make every effort to ensure timely production and delivery, delays may occur due to courier disruptions, weather conditions, or seasonal demand.

  • Once the package has been handed over to the shipping carrier, we are not responsible for delays beyond our control.

  • Customers are encouraged to place their orders at least two (2) weeks before their event date to avoid potential issues. We cannot be held responsible for event-related delays

Incorrect or Undeliverable Addresses

 

  • Customers are responsible for providing accurate and complete shipping information.

  • Orders returned due to incorrect or incomplete addresses may be reshipped at the customer’s expense.

  • Shipping fees are non-refundable.

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Rush Orders

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  • Ifyou require your order sooner than the standard processing and shipping times, please contact us directly before placing your order.

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  • Rush production and expedited delivery are subject to availability and may incur additional fees.

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